PRIVACY POLICY

At Sole Savants, your privacy and the protection of your personal data are extremely important to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, solesavants.in. All information is handled with strict security protocols and in accordance with applicable Indian laws.

1. Information We Collect

Device Information:
When you visit our website, we automatically collect technical data about your device, such as:

• Browser type

• IP address

• Time zone

• Cookies stored on your device
  We also track how you interact with our site—such as pages viewed, products browsed, search terms used, and referring websites.

We use the following technologies to collect this data:

• Cookies: Small data files that may include a unique identifier.

• Log Files: Records including IP address, browser type, ISP, timestamps, and referral/exit pages.

• Web Beacons, Tags, and Pixels: Tools that help us understand user navigation and site usage.

Personal Information:
When you make a purchase or create an account, we collect:

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Account password (encrypted)

Transaction Details:
While Sole Savants does not store your payment data, our PCI DSS Level 1-compliant payment partners may collect:

• Cardholder name

• Credit/debit card number

• Expiry date

• CVV

Order History:
Including products purchased, transaction dates, payment status, and amounts.

2. How We Use Your Information

Your information is used to:

• Process and fulfill orders (including payments, shipping, and confirmations)

• Respond to inquiries and provide customer support

• Detect and prevent fraud or suspicious activity

• Send personalized marketing communications (if opted-in)

• Improve our website functionality through analytics and performance tracking

3. Sharing Your Information

We may share your personal information with trusted third-party service providers strictly to support our services:

• Logistics Partners: For order shipping and tracking

• Payment Gateways: For secure transaction processing

• Analytics Services: e.g., Google Analytics, for site performance insights

• Marketing Platforms: For email campaigns and advertising

• Brand Collaborators: General performance insights (no personal identifiers)

• Technology Partners: For hosting, infrastructure, and security

If you sign in using platforms like Google or Facebook, we may access relevant data per your privacy settings on those platforms.

4. Data Retention

We retain your personal data for as long as your account remains active. Some information may be held for a reasonable period even after account deletion to meet legal, regulatory, or security obligations.

If you wish to request permanent data deletion, please contact us using the details below.

5. Your Rights

As a resident of India, you have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data

To exercise any of these rights, contact us at care@solesavants.in.

6. International Data Transfers

Your data may be processed or stored outside India, including in countries like the United States and Canada, in compliance with applicable data protection regulations.

7. Updates to This Policy

This privacy policy may be updated periodically without prior notice. We encourage you to review this page regularly to stay informed of any changes.

8. Contact Us

For any questions or data-related requests, please reach out to us:

📧 care@solesavants.in
Sole Savants Private Limited
Sole Savants name and logo are registered trademarks of Sole Savants Private Limited.